Customer Feedback Shows
Are New Watersport Operators Qualified? - Episode #149
The guys talks about a common problem in the industry: an influx of new operators who lack the necessary experience and skills to run their businesses effectively. [SPONSORS] - This show is sponsored by Conversion Assist , Ta...
Building A Zero-Marketing Watersports Business Featuring John Stephen…
The guys talk with John Stephens of Luthers Pontoon who built a thriving boat rental business with a nearly zero marketing budget. Learn what strategies John used (or didn't use) to grow his business for nearly 20 years! [SPO...
TripAdvisor Vs Google Reviews - What You Need To Know - Episode #127
In this episode, Greg and Kevin plunge into the epic battle of online reviews – TripAdvisor vs. Google Reviews. The guys share their candid insights on the crucial platforms that can make or break your business, along with va...
Harboring Success: Essential Best Practices for Marina Management wit…
Patrick Coughlin is a seasoned entrepreneur and well versed in managing and configuring marinas. As the founder of Lowcountry Watersports of Hilton Head, he has successfully built and operated a thriving water sports business...
What To Look For When Moving Locations PLUS Market Update - Episode #…
Kevin & Greg discuss what to look out for when changing locations. Also, get an update on what the guys are seeing so far as the Spring season gets underway. [SPONSOR] - This show is sponsored by the Von Mack …
Creating A Great Tour Experience with Captain Jeremy Perry - Episode …
Captain Jeremy Perry runs a 100 passenger tour boat in Gulf Shores, AL. He shares with us what sets him apart from other tour companies, and how he exceeds expectations with his guests. [SPONSOR] - This show is sponsored by …
Customer Rescheduling, Credit Card Holds, Cancellation Policies - Epi…
Kevin and Greg discuss what they do when customers request to reschedule within the cancellation period. They also jump into some sub-topics such as credit card holds, and other issues with cancellation policies.
Are Watersports Ready For Crypto? Also, Getting Real About Yelp Revie…
Kevin and Greg discuss Crypto Currency and why it could be great for our industry. Also, the guys try to make sense of Yelp's business model, and why businesses should still care about them. And some entertaining conversation...
Real Talk About Refunds & Cancellations - Episode #29
Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include... Why negotiat...
Enriching Your Check-In Process With Ben Calder, CEO of WhereWolf - E…
In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an industry leading waiver software based out of Queenstown, New Zealand. Ben shares why getting data ...
Don't Feed The Bears (Responding To Negative Reviews)
Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! Greg's Review Tips Never respond to a review when emotional. Allow some time before responding t...
Let's Talk About TripAdvisor
Greg and Kevin have a spirited debate about TripAdvisor. Kevin loses his cool when it comes to TripAdvisor's pricing policies. Greg explains how best to use TripAdvisor in today's business environment.